The Electricity Company of Ghana (ECG) has announced a nationwide meter audit as part of efforts to curb electricity theft, identify metering irregularities and improve revenue collection.

The exercise is expected to cover ECG operational areas across the country, with inspections focusing on prepaid and postpaid meters, Special Load Tariff (SLT) installations and their associated wiring.

The audit is intended to help ECG ensure that electricity consumption is properly measured and billed. It also forms part of the company’s efforts to address commercial losses linked to irregularities in electricity supply and metering.

ECG Urges Customers to Cooperate

ECG has called on customers, landlords, estate managers, property managers, facility managers and security personnel to cooperate with authorised officers during the exercise.

The company has indicated that its public announcement serves as official notice and that separate appointment letters or individual advance notifications will not be issued.

Customers have therefore been advised not to obstruct authorised personnel simply because they have not received a personal notification.

However, residents should verify the identity of anyone claiming to be an ECG officer before allowing them access to their premises.

What Will ECG Inspect?

The audit will focus on electricity meters and related installations to help identify possible irregularities.

The areas of inspection include:

• Prepaid electricity meters.
• Postpaid electricity meters.
• Special Load Tariff (SLT) installations.
• Wiring associated with metering systems.

These checks are intended to help ECG confirm that meters and their associated installations are functioning appropriately and that electricity consumption is accurately recorded.

Metering irregularities can affect billing and contribute to revenue losses. The audit is therefore aimed at strengthening the monitoring of electricity consumption across ECG’s operational areas.

How to Verify ECG Officers Before Allowing Access

While ECG is urging the public to cooperate, customers should remain alert to individuals who may falsely claim to represent the company.

According to the verification procedure announced by ECG, customers can use the company’s USSD service to check the identity of visiting personnel.

Follow these steps:

1. Dial *226# on your mobile phone.
2. Select Option 5 – Verify Staff.
3. Enter the six-digit verification code provided by the officer.
4. Check the name, region and district displayed on your screen.
5. Confirm that the details match the person visiting your premises.

Customers who require further assistance can contact ECG’s Customer Call Centre on 0302 611 611.

Residents should avoid relying on uniforms or verbal claims alone. Verification helps customers distinguish authorised personnel from potential impersonators.

What the Nationwide Audit Means for Consumers

For electricity consumers, the audit could help identify problems with meters and related installations that may affect the accurate recording of electricity use.

Customers who suspect a problem with their meter or electricity bill should contact ECG through its official customer service channels for clarification.

The exercise also highlights the importance of using electricity legally and ensuring that meter installations are handled through authorised procedures.

Customers should cooperate with properly identified personnel while asking questions whenever they are uncertain about an inspection.

ECG Steps Up Efforts to Curb Electricity Theft

Electricity theft and metering irregularities can contribute to financial losses for power distributors. By inspecting meters and associated wiring, ECG aims to strengthen its monitoring processes and improve revenue assurance.

The company’s announcement places responsibility on both the utility and consumers to support accurate metering and lawful electricity use.

Customers are encouraged to follow ECG’s official communication channels for updates about the exercise, including its commencement and any additional instructions.

As the nationwide audit proceeds, verifying staff identities and cooperating with authorised officers will be important steps in ensuring that the exercise is conducted safely and effectively.

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