By Zobia Zulfqar 
MTN Ghana has described internet connectivity as an essential utility, urging Ghanaians to focus on the value they receive from digital services rather than concentrating only on the cost of data.
Speaking during the Bright Conversations online stakeholder engagement, the company’s Chief Home Officer, Mr. Richard Acheampong, said internet access has become as important as basic services such as water and electricity because it supports education, business, healthcare, entertainment, and everyday communication.
According to him, discussions about internet services should not focus only on the price of data bundles but also on the benefits users gain from staying connected.
“We have done everything to ensure that data is affordable, and you can attest to that,” Mr. Acheampong said.
He added that customers should consider internet connectivity as an essential utility that delivers value across many aspects of daily life.
“Customers should shift the focus from the cost of data to the value. Data is a utility like water and electricity,” he stated.
Internet plays a growing role in daily life
Mr. Acheampong explained that internet access has become a necessity for households and businesses because many services now depend on reliable connectivity.
Students use the internet for online learning and research, professionals work remotely, entrepreneurs market their products through digital platforms, while healthcare providers increasingly rely on technology to deliver services.
He noted that entertainment, banking, shopping, government services, and communication have also become more dependent on internet access, making digital connectivity a basic requirement for modern living.
According to MTN Ghana, this growing dependence means conversations about internet services should balance affordability with the wider economic and social benefits that connectivity provides.
Expansion of home internet services
Mr. Acheampong said MTN Ghana has continued investing in broadband infrastructure to improve internet access across the country.
He disclosed that the company has connected about 250,000 homes through its MTN Home Internet service.
Out of that number, approximately 180,000 customers are connected through the company’s fibre broadband network, reflecting growing demand for high speed internet services.
The expansion forms part of MTN’s efforts to extend reliable broadband connectivity to more homes and businesses while supporting Ghana’s digital transformation agenda.
He added that improved broadband infrastructure enables households to access faster internet speeds while helping businesses operate more efficiently.
Collaboration with regulators
Mr. Acheampong praised regulators and private sector partners for supporting the expansion of Ghana’s digital infrastructure.
He said collaboration between telecommunications companies, regulators, and other stakeholders has created an environment that encourages investment in network expansion and improved service delivery.
According to him, continued cooperation will remain important as demand for internet services continues to increase across the country.
He stressed that sustainable investment in telecommunications infrastructure is necessary to ensure more people gain access to affordable and reliable connectivity.
Fibre cuts remain a major challenge
While highlighting progress in network expansion, Mr. Acheampong also pointed to fibre cable damage as one of the biggest operational challenges facing telecommunications providers.
He revealed that MTN records more than 300 fibre cuts every month, describing the situation as highly disruptive to internet services.
Fibre cuts often occur during road construction, excavation projects, or accidental damage to underground communication cables.
Such incidents can interrupt internet services for thousands of customers, affect businesses that rely on stable connections, and increase maintenance costs for network operators.
Mr. Acheampong said reducing these incidents would significantly improve service reliability and customer experience.
He called for greater cooperation among construction companies, utility providers, local authorities, and telecommunications operators to protect fibre infrastructure across the country.
Supporting Ghana’s digital future
MTN Ghana says it remains committed to expanding broadband access while improving the quality and reliability of internet services nationwide.
The company believes continued investment in fibre infrastructure, stronger partnerships with regulators, and increased public awareness about protecting communication infrastructure will support Ghana’s digital economy.
As internet usage continues to grow across education, healthcare, business, financial services, and government operations, MTN maintains that connectivity should be viewed as an essential utility whose long term value extends far beyond the price of individual data bundles.
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