By affedzie 
In a concerning development, MTN Ghana has confirmed a recent cybersecurity incident that may have impacted the data of approximately 5,700 of its customers. The telecommunications giant issued a press release on April 28, 2025, acknowledging the breach and assuring the public that a thorough forensic investigation is currently underway to fully understand the extent of the compromise.
While MTN Ghana maintains that its core platforms remain fully operational, the admission of a potential data breach will undoubtedly raise concerns among its substantial user base of 29.2 million mobile subscribers. Early indications from the company suggest that the personal data of the affected customers may have been accessed without authorization.
As part of their immediate response, MTN has stated that they will be directly contacting the individuals whose data may have been compromised. This proactive step is crucial in ensuring that affected customers are aware of the situation and can take necessary precautions.
What Happened and What is MTN Doing?
MTN Ghana has emphasized its commitment to the confidentiality, integrity, and availability of its systems. They are reportedly working closely with leading cybersecurity experts and have dedicated significant resources to contain the incident and manage its aftermath.
This incident follows related news within the MTN Group, with reports of a hack at the group level also surfacing recently. This underscores the increasing challenges faced by large telecommunications companies in safeguarding vast amounts of sensitive customer data.
Protecting Yourself: Advice for MTN Customers (and Everyone Else)
In light of this breach, MTN Ghana has issued important advice to its customers to enhance their online security. These recommendations are crucial for everyone in today’s digital landscape:
- Update Your Apps: Ensure your mobile and banking applications are running the latest versions, as these often include critical security patches.
- Strong Passwords are Key: Utilize complex and unique passwords for all your online accounts. Avoid using easily guessable information.
- Enable Multi-Factor Authentication (MFA): Whenever possible, activate MFA for an extra layer of security. This requires a second verification step beyond just your password.
- Be Wary of Suspicious Communication: Never disclose sensitive information like passwords, PINs, or One-Time Passwords (OTPs) through phone calls, text messages, or emails. Legitimate companies will not ask for this information in this manner.
MTN Ghana also suggests that customers concerned about potential fraud may consider placing alerts on their credit reports with major credit bureaus as a precautionary measure.
MTN’s Commitment and Next Steps
The company has stressed that safeguarding customer information remains their top priority and has pledged to provide further updates as the investigation progresses. Affected or concerned customers are encouraged to contact MTN’s support team via the toll-free number 100 for more information.
This cybersecurity breach serves as a stark reminder of the constant threats in the digital world. It is essential for both companies and individuals to remain vigilant and proactive in protecting sensitive data. We will continue to monitor this situation and provide updates as they become available.
